Terms and Conditions

General Terms of Service

Alideda d.o.o. ul. Jurija Gagarina 269, 11000 Belgrade, registration number: 21421600, VAT number: 111071163, activity code: 7311
Based on the Law on Companies, Janko Ratković Director of Alideda d.o.o. Belgrade, brought on 25.11.2018. in Belgrade this year


These General Terms and Conditions of Use of Internet Sales Services (hereinafter: the General Terms and Conditions) define in a unique way the conditions under which Alideda d.o.o. Belgrade (hereinafter: Alideda) provides Internet sales services to the user (hereinafter: services) and establishes a procedure for the realization of mutual rights and obligations of Alideda and service users (hereinafter: the user) on Internet sales sites (hereinafter: portals) ) www.alideda.rs and www.alideda.com.
Terms such as "we", "our" and the like below refer to Alideda.

The General Terms and Conditions are binding on Alideda and all users and apply to all their mutual contractual relations, unless otherwise agreed by Alideda by a separate agreement.

Alideda does not deliver food or prepare it, therefore is not responsible for the quality or delivery of the food. The buyer and the restaurant enter into a sales relationship and Alideda, as an intermediary, is there to try to resolve any problems to their mutual satisfaction.


The user of the portal services becomes access to the Internet service, ie using Alidede services, under the conditions and in the manner described in these General Terms and Conditions. With each access to the Internet service, the user confirms that he / she is familiar with the provisions of these General Terms and Conditions and fully agrees with them. These General Terms and Conditions apply to each individual (user) approach.
If you order food, you must pay for it. Any misuse of food ordering will be punished by criminal charges. In order to use the Alideda portal you must be capable of working and able to guarantee the fulfillment of obligations towards restaurants. You are responsible for any misuse from your own account or from your IP address!

To use the services, the user provides only those information about themselves that is necessary for the performance of the food delivery service.

If the user so wishes, he can become a Registered User by registering with the registration form and then verifying his email address.

All users must leave a valid telephone number and be available at the time of delivery, so that the food service provider can contact them when they are near the destination at the scheduled time.

The registered user is obliged to notify Alided without delay in the event of any change of data relevant to the identification or performance of the services.

By confirming the request for establishing a user relationship, the user confirms that he is familiar with the provisions of these General Terms and Conditions and fully agrees with them.

The user relationship between Registered Users and Alidede is concluded indefinitely.


All prices on the Internet sites www.alideda.rs and www.alideda.com, on integrations on restaurant websites and our mobile applications are final and expressed in the official currency of the Republic of Serbia "Serbian Dinar - RSD" with VAT included and valid are at the time of purchase. The amount to be charged to the payment card will be expressed in the user's local currency through conversion to the same at the rate used by the card organizations, which may not be known to the Company at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site for which Alideda is not responsible.
The food delivery service is billed at a prominent amount and varies depending on the restaurant, the distance between the restaurant and the customer and other factors. The food delivery service may in some cases be free of charge.

The user is obliged to pay the full price of food delivery in addition to the price of the ordered food.

Alideda reserves the right to change the prices and other commercial terms of service, which it informs the user through the Internet service.


When making payment using Visa, MasterCard, Maestro and American Express payment cards. The user pays the calculated amount, while the costs of the transaction (bank fee) are borne by Alideda.
When paying in cash, all costs (food and delivery services) are borne by the customer and paid to the restaurant provider (our business partner).

When paying from a company loan, all costs (food and delivery services) are borne by the customer company.

Alideda is not responsible in the event that the user does not receive a timely email notification or account (due to a failure on the user's computer network). If there are any extraordinary circumstances that completely prevent delivery, you will be notified via the contact information you provided us with when ordering the product.


Alideda has a legal responsibility for the malpractice of the goods or services to the contract.
If the food delivered is not in accordance with the ordered, the user is entitled to a complaint. In such cases, call our customer service department immediately to determine the error. If the food does not comply with the description on the site and if the restaurant service is not at an acceptable level we will require the restaurant to refund you or re-deliver what you have requested. Alideda is not responsible for any errors in the menus as the menus are supplied by the restaurants themselves.

If payment is made using Visa, MasterCard, Maestro and American Express payment cards. In the claim for claim, the customer must also provide the information from the payment confirmation (TRANSACTION_ID, AUTH_CODE).

To the customer who made the payment to one of the payment cards, in whole or in part, and regardless of the reason for the return, Alideda is obliged to make a refund exclusively through VISA, EC / MC, Maestro and American Express payment methods, which means that the bank will upon request Seller refund the card user account.


Alideda has sole copyright in the Alideda Internet Service and in all its individual elements, such as text, visual and audio elements, visual identity, user interface, code, data and databases, program code and other elements of the service.
Unauthorized copying or use of any part or Internet service as a whole (manually or through program scripts), without express prior written permission issued by Alidede as the copyright holder, will be considered a violation of the copyright of Alideda d.o.o. and is subject to full legal action.


If we believe that the user is in any way in violation of the rules of use of the portal, Alideda reserves the right to temporarily or permanently block it and suspend the provision of services to the user without prior notice and explanation.
Alideda may unilaterally and without notice terminate the relationship with the user. The user can terminate the relationship with Alided if they have fulfilled all their obligations by ordering food.


On behalf of Alidede, we pledge to protect the privacy of all our customers. We only collect necessary, basic customer / customer information and data necessary for business and customer information in accordance with good business practices and in order to provide quality service. We give customers the choice, including the ability to decide whether or not to delete them from the mailing lists used for marketing campaigns. All customer / customer information is strictly kept and is only available to employees who need it to do the job. All Alidede employees (and business partners) are responsible for upholding privacy principles.
When entering payment card information, confidential information is transmitted over a public network in a secure (encrypted) form using SSL protocols and PKI systems, as currently state-of-the-art cryptographic technology. Payment information is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the complete payment process is performed on the bank's website. At no time is payment card information available to our system.


The User and Alideda agree to try to resolve any possible misunderstandings arising during the User Relationship peacefully. If they fail to do so, the court in Belgrade will be competent to apply the law of the Republic of Serbia.
If we consider it necessary to amend the Terms of Use, we will post those changes on this page. If you believe that there are service errors or menu description errors, please let us know as soon as possible.

Janko Ratković,
director of Alideda d.o.o.